Complaint Resolution

We recommend that you first report complaints to us by emailing info@hempishop.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file your complaint through the platform of the European Union.

Damage report received shipment

Was the package and contents (partially) damaged in transit? Please send an email with a description and photos of the damage:

A photo of the entire outside of the package.
A photo of the opened package.
A photo of all types of inside packaging.
A photo of the entire damaged item.
A detail photo of the concrete damage.
A photo of the shipping label on the package.