{"id":55222,"date":"2025-07-01T10:22:32","date_gmt":"2025-07-01T08:22:32","guid":{"rendered":"https:\/\/www.hempishop.nl\/systeme-de-plaintes\/"},"modified":"2025-08-11T16:48:01","modified_gmt":"2025-08-11T14:48:01","slug":"systeme-de-plaintes","status":"publish","type":"page","link":"https:\/\/www.hempishop.nl\/fr\/systeme-de-plaintes\/","title":{"rendered":"Syst\u00e8me de plaintes"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_2054948940\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-463725699\">\n\n\t<div id=\"col-1439570102\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Syst\u00e8me de plaintes<\/h2>\n<p>Nous vous recommandons d&rsquo;abord de nous faire part de vos r\u00e9clamations en envoyant un courriel \u00e0 <a href=\"mailto:info@hempishop.nl\">info@hempishop.nl<\/a>. Si vous ne parvenez pas \u00e0 trouver une solution, vous pouvez soumettre votre litige \u00e0 la m\u00e9diation de Stichting WebwinkelKeur. Depuis le 15 f\u00e9vrier 2016, les consommateurs de l&rsquo;UE ont \u00e9galement la possibilit\u00e9 de d\u00e9poser une plainte via la plateforme ODR de la Commission europ\u00e9enne. Cette plateforme ODR se trouve \u00e0 l&rsquo;adresse suivante <a href=\"https:\/\/ec.europa.eu\/odr\">: https:\/\/ec.europa.eu\/odr.<\/a> Si votre plainte n&rsquo;est pas d\u00e9j\u00e0 en cours d&rsquo;examen ailleurs, vous pouvez d\u00e9poser votre plainte via la plateforme de l&rsquo;Union europ\u00e9enne.    <\/p>\n<p><strong>Rapport d&rsquo;avarie re\u00e7u<\/strong><\/p>\n<p>Le colis et son contenu ont-ils \u00e9t\u00e9 (partiellement) endommag\u00e9s pendant le transport ? Veuillez envoyer un courriel avec une description et des photos du dommage : <\/p>\n<p>Une photo de l&rsquo;ensemble de l&rsquo;ext\u00e9rieur du colis.<br \/>Une photo du colis ouvert.<br \/>Une photo de tous les types d&#8217;emballages int\u00e9rieurs.<br \/>Une photo de l&rsquo;ensemble de l&rsquo;article endommag\u00e9.<br \/>Une photo d\u00e9taill\u00e9e des dommages concrets.<br \/>Une photo de l&rsquo;\u00e9tiquette d&rsquo;exp\u00e9dition appos\u00e9e sur le colis.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2054948940 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-55222","page","type-page","status-publish","hentry"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/pages\/55222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/comments?post=55222"}],"version-history":[{"count":0,"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/pages\/55222\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hempishop.nl\/fr\/wp-json\/wp\/v2\/media?parent=55222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}